Go Local!

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Focus where trust is high

Media bias and trust is a hot topic, but the Poynter Institute finds: “Distrust of media tends to refer to the polarized environment of the national discourse. Large segments of communities do trust their local news media.”


If you’re not familiar with Poynter, it’s a well-regarded U.S. non-profit institute focused on fact-checking, media literacy & training.

It bases its findings on research by Pew Research Centre that found 85% of Americans say, “local news outlets are at least somewhat important to the well-being of their local community” with 71% saying local journalists are reporting the news accurately.


Further, most Republican and Democrat voters both believe that “local journalists are in touch with their community.”

The high degree of trust in local media stands out when you look at overall total media trust numbers (local + national news) from Statista (February 2024) that show that only 39% of Canadians, 32% of Americans, and 36% of Brits “trust news media most of the time”.


🔵 The takeaway: While this research is U.S.-based, there are insights for Canadian communicators. Keep local top of mind for your outreach & networking strategies. While there are an increasing number of news deserts across local markets and local resources are thin, these sources are still massively popular and trusted by audiences. Their real problem is revenue & business sustainability, not trust.


Sources:

  • https://www.poynter.org/onpoynt-report/?utm_source=stratoak-newsletter-398c02.beehiiv.com&utm_medium=newsletter&utm_campaign=no-questions-please-go-local-crystal-ball&_bhlid=e50864748ebb6be368a472f7b5c8ce4f97bd7c1b#onpoynt-trust
  • https://www.pewresearch.org/journalism/2024/05/07/americans-changing-relationship-with-local-news/?utm_source=stratoak-newsletter-398c02.beehiiv.com&utm_medium=newsletter&utm_campaign=no-questions-please-go-local-crystal-ball&_bhlid=8423d21e14b14e4bd68ba000aad47eeece1a9cc3
  • https://www.statista.com/statistics/308468/importance-brand-journalist-creating-trust-news/?utm_source=stratoak-newsletter-398c02.beehiiv.com&utm_medium=newsletter&utm_campaign=no-questions-please-go-local-crystal-ball&_bhlid=ffc2392fb94361d0287b417a9a82910ffe1b67e7




By Michael Melling • September 15, 2026
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By Michael Melling • September 15, 2026
Two new reports highlight the latest Canadian media trust scores Two recent reports paint different pictures of the level of trust Canadians place in the news media. Pollara’s 4 th annual “Trust in Media” study says 51% of Canadians tend to trust the media, which is higher than the previous years they’ve done the study – 44% in 2002 and 47% in 1992. Trust levels are highest among seniors, as well as Liberal and NDP voters. Compare this to the 2026 Reuters Institute’s research report that finds only 37% of Canadians have trust in the news overall compared to 55% in 2016. It also found that just 12% of Canadians pay for news online, and that social media and news websites have overtaken traditional news sources. So, what does this mean for your organization? It’s about ensuring you’re trusted, even if the platform you find yourself on isn’t. Talk about trust in media is nothing new, and it’s clear that levels of trust vary depending on the audience. It’s about coaching your leaders to go beyond message control, and to communicate with credibility in a potentially low-trust environment. This means being comfortable and confident in explaining evidence in plain language, acknowledging uncertainty, clearly distinguishing facts from narratives, and correcting misleading assertions while engaging legitimate criticism. Success is more than positive media coverage or message consistency – it’s about creating long-term trust and confidence in your organization, and supporting your leaders and spokespeople in building it.
By Michael Melling • July 6, 2026
Common issues ahead of important communication opportunities:  1. You don’t have a clear key message If someone asks you: “What’s the one thing you want listeners to remember?” and you can’t answer in 15-30 seconds, you’re not ready. 2. You’ve memorized talking points, but can’t explain them naturally If you’re focused on memorizing scripts and key phrases, you’re more likely to struggle if you forget or get taken off track. You need the confidence to trust yourself in the conversation. 3. You don’t have a strategy for responding to tough questions If you’re planning to wing it, that’s a problem. You need to anticipate the tough questions and practice bridging to your key message – naturally and authentically. Strategy and structure are key building blocks of confidence going into any important communication opportunity. You must know the point you want to get across, know how to keep on track, and have the confidence to respond authentically in the moment.